Why Attachments Fail in Australia ImmiAccount
Home Affairs rejects ImmiAccount uploads whenever a file exceeds 5 MB, carries PDF security permissions, or contains disallowed punctuation in its filename.
Secured Police Checks, Super Statements, and Bank PDFs
Home Affairs states that ImmiAccount rejects encrypted or secured PDFs. Digital Australian Federal Police (AFP) certificates, bank e-statements, transcripts, and superannuation statements often carry hidden owner-security flags even without a password. Print locked originals to an unsecured PDF first, then merge and compress them under 5 MB here.
Balancing 5 MB Per File Against 60 Files Per Person
Most visa subclasses allow up to 60 attachments per applicant. Uploading every payslip or bank month separately exhausts your slots, whereas merging a year of high-DPI scans without optimization exceeds 5 MB (5,242,880 bytes). Combining each evidence category and downsampling embedded images solves both caps.
Filename Characters and Permanent Attachment Rules
- Remove ampersands, brackets, and extra dots: Filenames with parentheses, ampersands, or multiple periods often trigger "An error has occurred"; use clean ASCII names like immiaccount-document.pdf.
- Check files before attaching — no delete button: Once an attachment is saved to an ImmiAccount slot, applicants cannot delete it themselves; verify page order first.
- Identity photos follow separate limits: Passport-style facial photographs in ImmiAccount use tighter image caps; use this PDF tool for supporting documents.